ORM is not just a software tool but a way a company is organized to ensure instant and open communication with the customer.
Communication throughout the complete process is key, but even more important is the value of this information and how well this is shared with all stake holders involved. People are not losing time with the activities they need to action, but in finding the information they need to answer the questions or to understand what and when activities need to be done.
As information and activities about the complete process is available in one system, not only rapid responses are possible as nowadays expected, it will also make sure that the customer can retrieve all relevant information from the customer portal.
Knowing the key parameters of a project or order, the KPI dashboard of ORM will make it possible.
On time deliveries start with a quick quote turnaround. Time lost in the quotation phase can often not be gained back with the manufacturing lead time without additional cost. The time line gives a quick overview of the different steps in the quotation process.
Detailed knowledge of what is the exact status of your order, avoid surprises and with online access information available every day of the week.
Expedite visit reports, inspection results all available in the portal. Instant access to all relevant documents of the order.
Information about the purchase order your supplier placed related to your own purchase order, this is real transparency.
Summary management reports or detailed status reports, all available via the portal and flexible to suit your requirements.
